Privacy Policy

Wurley Agent, operated by Wurley Property Technology Pty Ltd ("Wurley", "we", "us", or "our"), is committed to protecting the privacy and confidentiality of real estate professionals, partners, and users who access our platform and agent services.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal and professional information in connection with the Wurley Agent platform, including the Agent Dashboard, Instant Buyer-Match Engine, Off-Market Exchange, CRM tools, and related services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By registering as an agent or using Wurley Agent services, you agree to this Privacy Policy.

1. Information We Collect

We collect information reasonably necessary to provide and operate our agent platform and related services.

1.1 Professional & Identity Data

Full name and professional title
Agency name and affiliation
Real estate licence number and credentials
ABN / ACN where applicable
Business address and service areas
Profile photo and professional biography
Business contact details (email, phone)

1.2 Account & Platform Data

Account login credentials
Dashboard usage records
Activity logs and feature interactions
Device identifiers and session data
IP address and browser type

1.3 Property & Listing Metadata

Listing details and attributes
Historical sale and rent data (where available)
Off-market and "Coming Soon" status indicators
Property features, images, documents, and timelines
Agent-submitted property information

1.4 Buyer Intent & Qualification Data

Where agents use Wurley matching and buyer qualification features:

Borrowing capacity ranges
Loan pre-approval status (including via Wurley Home Loans partners)
Location and property preferences
Urgency indicators
Buyer readiness signals

1.5 Communication Data

Messages and enquiries sent through Wurley channels
Contact details provided by users making enquiries
Timestamps and communication records
Support and feedback correspondence

1.6 Financial & Referral Tracking Data

Where ancillary services are used:

Referral records for: Home loans, Conveyancing, Trade services
Commission share and service credit tracking
Referral milestone status

1.7 Cookies & Technical Data

Cookies and session identifiers
Interaction analytics within the dashboard
Performance and diagnostic data

2. How We Collect Information

We collect information:

Directly from you when you register or submit forms
When you use the Wurley Agent Dashboard
When you upload listings or client data
From integrated partners (where authorised)
From publicly available professional registers
Automatically via cookies and analytics tools

If required information is not provided, we may be unable to grant full platform access.

3. How We Use Your Information

We use collected data to operate a secure, efficient, and high-value real estate technology platform.

3.1 Platform Operation

Create and manage agent accounts
Verify licensed professionals
Enable CRM, listing, and pipeline tools
Operate agent dashboards and workflows

3.2 Buyer-Match Engine

Match agents with pre-qualified buyers
Rank buyer-property compatibility
Validate buyer readiness and financial capacity signals

3.3 Off-Market Exchange

Enable secure conjunctional and off-market deal sharing
Allow verified agents to view and respond to opportunities
Maintain controlled access to sensitive off-market data

3.4 Referral & Partner Services

Track "Connect a Client" referrals
Manage commission sharing and service credits
Process partner milestones and payouts
Verify eligibility for partner offers and guarantees

3.5 Service Improvement & Marketing

We may use contact and usage data to:

Improve platform performance and features
Develop new tools and services
Send platform updates and training invitations
Send relevant product and service announcements
Promote listings, finance products, or platform features

You may opt out of marketing communications at any time.

3.6 Security & Fraud Prevention

Identity verification of licensed professionals
Prevent unauthorised access to restricted data
Monitor misuse or suspicious activity
Enforce platform terms and policies

4. Disclosure of Information

We do not sell, rent or trade personal information to third parties for monetary or marketing purposes. Personal information is only used and disclosed as necessary to deliver Wurley platform services, facilitate property transactions, provide requested referrals, maintain platform security, and comply with legal obligations.

We may disclose information only in the following circumstances:

4.1 Transaction Facilitation

Between listing and buyer agents within the Off-Market Exchange
Between matched parties where engagement occurs

4.2 Ancillary Service Partners

When you explicitly connect a client to:

Mortgage partners
Conveyancers
Trade professionals
Settlement or property services

Only necessary data is shared.

4.3 Service Providers

To trusted third-party providers who support:

Hosting infrastructure
Analytics
Identity verification
Security monitoring
CRM infrastructure

These providers are contractually required to protect data.

4.4 Legal & Safety Requirements

Where required by law or to:

Comply with legal obligations
Respond to lawful requests
Protect rights, safety, or property
Investigate fraud or misconduct

5. Data Security and Storage

We apply strong safeguards to protect your information.

Security Measures Include:

Encryption in transit and at rest
Multi-factor authentication for agent access
Role-based access controls
Monitoring and audit logs
Secure credential storage

Data Location

We prioritise Australian-based server infrastructure
Some service providers may process data overseas under appropriate safeguards

No system is completely risk-free, but we continuously improve protections.

6. Data Retention

We retain information only as long as necessary for:

Platform operation
Legal and regulatory compliance
Dispute resolution
Commission and referral tracking
Security auditing

De-identified data may be retained for analytics.

7. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

Access

Request a copy of personal information we hold about you.

Correction

Request correction of inaccurate or incomplete data.

Marketing Opt-Out

Unsubscribe using email links or by contacting us.

Withdrawal

Withdraw from Buyer-Match or Exchange features (may limit platform functionality).

Anonymity

Where lawful and practicable, you may interact anonymously — however, full agent platform access requires identity verification.

8. Cookies and Tracking

We use cookies and similar technologies to:

Maintain login sessions
Remember dashboard preferences
Improve performance and usability

You can disable cookies in your browser, but some platform features may not function correctly.

9. Complaints

If you believe your privacy rights have been breached, you may lodge a complaint with our Privacy Officer. We will investigate and respond within a reasonable timeframe.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

Wurley Property Technology — Privacy Team

Email: hello@wurley.com.au

Location: Berwick, Victoria, Australia

We may update this Privacy Policy as our technology evolves. Significant changes will be notified through the Wurley Agent Dashboard or platform communications.